Phones & Booking

Schedule changes and customer notices

Shops whose routes change when a tech calls out or runs late.

What it does: Takes the list of moved appointments and lets every affected customer know before their original window, by text and email with the new time. It retries anyone it couldn't reach and logs every attempt. Upset customers get flagged to a manager, and it never promises a discount.
Result: Results vary by business; no figures claimed.
Software it fits: Not stated
Source: From Simple Pest's playbook · Simple Pest Management

The prompt

When appointments are moved (route change, call-out, late tech), take the moved list from {source}, sort by original time window, and notify each customer BEFORE their original window: text + email with the new …

Fill in anything in [brackets] or {braces}. The agent drafts; you approve before anything is sent.

Discussion

How did it work in your business? Share tweaks, questions, and your own version of the prompt.

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